Healthcare website design is a varied and huge animal. A lot of healthcare web development companies have difficulty knowing where to start. But really the principles are the same in this industry for any experienced and accomplished healthcare web development professional. But it is how a visitor finds you, sees you and the experience that they have that will truly determine how successful your website is.
Your healthcare website design have to encompass trust at their heart. This is going to be the most valuable commodity, especially if you are a new or unknown company or service provider. The sector you are in will also influence how difficult it is to build up online trust. So the diet sector along with a lot of alternative therapy providers will have an uphill battle to win.
The issue you will have is this. Healthcare, like life insurance, car insurance and many other critical areas of our lives screams to our subconscious that we should only trust someone we know or who has been recommended to us by our friends. If you go now to a website and see a life insurance banner, you are probably not going to click it or buy straight away from an unknown supplier.
So How Do You Build Up the Trust Required?
As part of your healthcare website design, you need to have someone on your side who knows how to build trust. Having someone on your side that has been there and done it is priceless. We ourselves have gone through the pain barrier over the years. This means that we have taken the lessons and successes on board so that you don’t have to.
Building an integrated healthcare website design strategy that gives trust is a two part story. The first part is the impact and first time impression of your site. We know this and are experts at this aspect. On average a visitor will take only about 5-10 seconds to make up their minds up as to whether to stay or to hit that back button on their browsers. So you are looking to drop in the quality indicators for that fast scan that holds the visitor and encourages them to explore.
1. Engaging With the Visitor
To build trust and to retain a loyal reader and potential customer your healthcare website design and quality content has to be engaging on many different levels. It is not just about looking smart and professional. In fact that may actually work against you in some healthcare areas. Sometimes having a more relaxed, non-officious approach can pay enormous dividends. It becomes less about marketing speak and more about satisfying a visitor’s needs.
Ideas for healthcare website design here include multimedia content in the form of videos, webinars or audio interviews and recordings. It could also mean having a blog which is less formal and can take and accept comments. After a while this comment conversation actually generates its own content and power.
2. Making the Website Experience Easy
If your healthcare website design is terrible then you are not going to keep anyone on site, no matter how good the content or how engaging. The content needs to be logically and well organised for easy access. Nothing should be too many clicks away either. Your organisation is a professional one, so it generally should look as though it was put together by a professional. A very high standard of graphics is absolutely necessary.
3. Functionality and Security
This is where, as far as healthcare website design is concerned, we come into what is dealt with and regulated by the regulations, such as the ABPI and other professional bodies. The main things to consider are the protection of personal data if you have a forum or membership element, the security of information and the segregation of certain information to restrict access to certain groups of users. For instance this may mean the separation of healthcare data for practitioners and customers.
This is critical for your company. If you do not achieve this in the architecture of the healthcare website design, you put yourself at risk on several fronts. We know the importance of making sure this is done properly. If it is not done correctly it could mean censure or even worse a criminal prosecution or civil proceedings.
Then there is the case of social media interaction. If you fail to understand or handle this properly you will come seriously unstuck. Social media is a superb way of encouraging involvement and building your brand and reach. Sites such as Facebook and Twitter have immense power. But there are also dangers that you could fall foul of. The speed with which information can be spread and the huge amount of users who will share it make the whole area very sensitive. Fortunately, we have a lot of experience in managing sensitive and regulated campaigns and making sure they are successful.
4. Conquering SEO to Increase Visibility
Search engine optimization is a valuable way to promote your site and brand and to provide an additional way of gaining trust and visitors. Healthcare website design should be carefully and fully optimised and promoted with ethical methods to help the site rise to the first page of the search engines. This is a good natural way to gain domain authority with the likes of Google.
Of course you are also at the mercy of those search engines and the way they decide they will assess how important your site is in relation to its content for their searchers. But by building and promoting smart, we are able to give you the stability through any changes that may come.
So as you can see, healthcare website design incorporates a lot of both simple and complicated elements. These involve proper presentation, content and interaction, along with providing the best platform and strategy to promote, segregate and protect your company.
It is essential to ensure that you have someone on board with vast experience and innovative solutions to guide you through this process. This will also mean you avoid the pitfalls of web design and the regulating codes and laws.
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arcadia.design is a brand design agency that specializes in creating memorable brands through beautiful & functional web & graphic design.